External senders - Use the delist portal to remove yourself from the blocked senders list and address 5.7.511 Access denied errors

Are you getting an error message when you try to send an email to a recipient whose email address is in Microsoft 365 (for example and address 5.7.511 Access denied)? If you think you shouldn't be receiving the error message, you can use the delist portal to remove yourself from the blocked senders list.

What is the blocked senders list?

Microsoft uses the blocked senders list to protect its customers from spam, spoofing, and phishing attacks. Your mail server's IP address, that is, the address your mail server uses to identify itself on the Internet, was tagged as a potential threat to Microsoft 365 for one of various reasons. When Microsoft 365 adds the IP address to the list, it prevents all further communication between the IP address and any of our customers through our datacenters.

You know that you're on the list when you receive a non-delivery report (also known as an NDR or bounce message) that looks like this:

550 5.7.606-649 Access denied, banned sending IP [IP address] (ex. 5.7.511 Access denied): To request removal from this list please visit https://sender.office.com/ and follow the directions. For more information, see Email non-delivery reports in Exchange Online.

Where IP address is the IP address of the computer on which the mail server runs.

Verify senders before removing them from the blocked senders list

There are good reasons for senders to wind up on the blocked senders list, but mistakes can happen. Take a look at this video for a balanced explanation of blocked senders and delisting.

Use the delist portal to remove yourself from the blocked senders list (after errors like 5.7.511 Access denied)

1. Go to https://sender.office.com.

2. On the Office 365 Anti-Spam IP Delist Portal page, Follow the instructions. Use the email address where the error message was sent, and the IP address that was specified in the error message. You can enter only one email address and one IP address per visit.

3. When you're finished on the page, select Submit.

4. A message that looks like the following example is sent to the email address that you entered on the Office 365 Anti-Spam IP Delist Portal page.

   

   Select the confirmation link in the email message to open the delist portal.

5. In the delist portal, select Delist IP.

   After the IP address is removed from the blocked senders list, email messages from that IP address will be delivered to recipients who use Microsoft 365. Verify that email sent from that IP address isn't abusive or malicious. Otherwise, the IP address might be blocked again.

   Note

   It may take up to 24 hours or results can vary widely before restrictions are removed.

To prevent an IP address from being blocked, see Create safe sender lists in Exchange Online Protection and Outbound spam protection in Exchange Online Protection .

How to fix error code 5.7.511

When there's a problem delivering an email message that you sent, Microsoft 365 or Office 365 sends an email notification to let you know. The email notification is known a delivery status notification or DSN. The most common type of DSN is a non-delivery report (also known as an NDR or bounce message) that tells you that a message wasn't delivered. In certain situations, Microsoft must conduct other investigations against traffic from your IP address. If you receive and NDR with code 5.7.511, you will not be able to use the delist portal.

550 5.7.511 Access denied, banned sender[xxx.xxx.xxx.xxx]. To request removal from this list, forward this message to delist@microsoft.com. For more information, go to https://go.microsoft.com/fwlink/?LinkId=526653.

In the email to request removal from this list, provide the full NDR code and IP address. Microsoft will contact you within 48 hours with the next steps.

More information

The delisting form for Outlook.com, the consumer service can be found here. Be sure to read the FAQ first for submission direction.