Overview of the Authoring Tool for System Center 2012 – Service Manager

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

The Authoring Tool is a tool in System Center 2012 – Service Manager that you can use to open an existing management pack so that you can view, customize, and extend it. Using the Authoring Tool, you can do the following:

• Extend and customize the Service Manager class model

• Customize forms

• Create and customize workflows

You can also use the Authoring Tool to create new Service Manager management packs. By authoring management packs, you can customize the features of Service Manager.

After you modify or create a management pack, you must save it and then import it into Service Manager.

• Requirements for the Authoring Tool

  Provides information about the hardware and software requirements of the Authoring Tool.

• How to Set Up the Authoring Tool

  Describes how to set up the Authoring Tool.

• Authoring Tool Panes

  Describes how to use the different panes of the Authoring Tool.

• Upgrading Management Packs to Work with the Authoring Tool in System Center 2012 - Service Manager

  Describes Authoring Tool upgrade issues and workarounds.