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Customer Zero

Our Year with Copilot: What Microsoft Has Learned About AI at Work

Getting AI right requires intention, experimentation, and some unexpected heroes. Here’s how you can apply insights from our experience to your own organization.

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Work Trend Index Special Report

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Editor's Pick

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Quick Read

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Trending

Podcast

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Generative AI

A colorful illustration of people being launched or boosted into the sky with capes that remind the viewer of cursor pointers.

Work Trend Index Special Report

A colorful illustration of several different islands connected by bridges.

Editor's Pick

 A colorful illustration of people and elements like tubes and arrows forming a kind of company “machine” that is getting activated  

Customer Zero

Our Year with Copilot: What Microsoft Has Learned About AI at Work

Getting AI right requires intention, experimentation, and some unexpected heroes. Here’s how you can apply insights from our experience to your own organization.

A blueprint-style illustration of a magnifying glass and a conceptual chart showing upward motion

Quick Read

A colorful abstract illustration showing all the processes that go into onboarding.

Trending

Podcast

An illustration of a face on a cube.

Generative AI

Generative AI

AI will revolutionize work. Learn how

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New Skills

Seven Tips for Having a Great Conversation with Copilot

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Podcast

Are Managers the Key to Unlocking AI’s True Potential?

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Reinvention

How Business Leaders Are Using Copilot Right Now

Practical Guidance

The WorkLab Guides

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AI + Field Service

How AI Can Give Field Service Technicians a Boost

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AI + Customer Service

How AI Can Empower Customer Service Agents

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AI + Sellers

How Sellers Can Use AI to Better Engage with Customers

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AI + Marketers

How Marketers Can Use AI to Unlock Breakthrough Creativity

Read the Guides

Leadership

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  1. How Business Leaders Are Using Copilot Right Now
  2. These 5 New Habits Will Help You Get the Most Out of AI
  3. How Copilot Turns Everyone Into A Manager

Culture

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  1. What New Terms Like ‘Goblin Mode’ Reveal about Work
  2. What People Want in a Job Right Now
  3. Want to Be More Productive? Think about Sustainability

Innovation

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  1. Five Key Principles for Implementing an AI Strategy Across Your Organization
  2. Our Year with Copilot: What Microsoft Has Learned About AI at Work
  3. Quiz: How Do You AI?

Collaboration

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  1. When It Comes to AI, Don’t Build 'Islands of Intelligence'
  2. With Copilot, Every Meeting Is a ‘Digital Artifact’
  3. The Key Ingredient in Every Copilot Conversation

Performance

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  1. AI Data Drop: The 11-by-11 Tipping Point
  2. How AI Can Help You Have Smarter, More Thoughtful Conversations
  3. To Build AI Into Your Work Habits, Picture a Pyramid

Wellbeing

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  1. How This ESPN Leader Works Now: A Paper Planner, Next-Gen AI, and a ‘Snow White’ Garden
  2. How I Hybrid: Meditation, the Perfect Pen, and Drawing Boundaries
  3. Yes, People Miss Their Work Friends
In the News
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How AI can help you banish bad meetings

Jared Spataro on the future of work

We are finalists for a Webby Award! If WorkLab has sparked new ideas for you, please give your vote.

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BBC

AI optimism: How embracing artificial intelligence is getting workers ahead

CNBC

Here are the top skills you will need for an ‘A.I.-powered future,’ according to new Microsoft data

Microsoft

AI Anthology: A collection of essays on the future of AI

Additional research on the future of work

Explore Microsoft Research