Unified Enterprise Plan Details
Technical Support (24/7) |
ā Critical Sev 1: 15-min for Azure/1-hour for all other products ā 1-hour Sev A/2-hour Sev B/4-hour Sev C |
Escalation Management |
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IT Health |
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Cloud Assistance |
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Account Management |
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Advisory Support |
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Technical Training |
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Proactive Services* |
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Enhanced Solutions* |
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*Available through Flex Allowance or for purchase as add-ons |
Comprehensive coverage
Get coverage for your entire organization so you can work more holistically with Microsoft
Industry-aligned pricing
Rates start at 8-10%, which is well within the range of typical software and cloud vendors
Predictable rates that scale
Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing
Fixed price for the year
No additional charges for license and cloud purchases made during the term of your contract for annual agreements
How is pricing calculated?
We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Your āPā is comprised of:
- Previous 12-months of cloud services (Microsoft 365, Dynamics 365) purchases
- Previous 12-months of Azure consumption (after discounts and before credits are applied)
- Previous 12-months of license-only purchases
- Previous 12-months of Software Assurance, License + Software Assurance purchases
Any product (Software Assurance, License + Software Assurance, Subscription) that was purchased and prepaid more than 12 months ago with active coverage shall be prorated.
Infrastructure |
Infrastructure |
User |
||
---|---|---|---|---|
Annual spend |
Azure |
On-Prem Server |
Annual spend |
Modern Work, Biz Apps, On-Prem User |
$0 to $1.8M |
10% |
10% |
$0 to $1.5M |
7.5% |
$1.8M to $6M |
7% |
7% |
$1.5M to $3M |
6.5% |
$6M to $12M |
5% |
5% |
$3M to $6M |
5.5% |
$12M to $30M |
3% |
3% |
$6M to $15M |
4.5% |
$30M to $60M |
2.25% |
2.25% |
>$15M |
3.5% |
$60M to $120M |
2% |
2% |
||
>$120M |
1.75% |
1.75% |
All spend amounts are shown in USD. The minimum contract price is $50,000. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M).
*Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later.