"One of the advantages of our platform approach using Microsoft technologies is Microsoft’s continual development of those technologies and the clear path they share with us."
Steve Elsworthy, Head of Information Services
“We want our citizens to know that ... we’ll deliver accurate answers to their questions whenever they ask.”
Jazz Pabla, Director of Information Services
“We chose Microsoft because of the flexibility it provided us to build unique smart city and smart country capabilities on Azure ….”
Her Excellency Reem Al Mansoori, Assistant Undersecretary of Digital Society Development
6.5%
Increase in ICT sector GDP
2%
Boost to non-oil GDP
“The Power Platform suite has opened up a new world of possibilities for us. All of a sudden, we were able to create a wealth of simple, effective apps for various different purposes, all on our own.”
“By using Microsoft technology, we’re on an evergreen technology stack where, two or three times a year, we get all the innovations applied and available to us.”
Gurpreet Dhaliwal, Enterprise Architect
“We know we can scale up because centralized workflows allow us to collaborate with different departments easily."
Munira Altamimi, Digital Solutions and Products Manager
95%
Increase in customer satisfaction
80%
Faster case resolution
"By investing in people-centric technology adoption, we successfully shifted to a new culture of collaboration and agility."
Fabrizio Rauso, Director of People, Organization, and Digital Experience
194%
Increase in collaboration
60%
Reduction in email volume
"Microsoft Learn is a fundamental part of a critical complementary learning strategy that helps us provide the opportunities and satisfy the demands of our transformed business."
Robin Bradbury, Director, Infrastructure and Operations
“... our processes were manual. Now, it takes less time, and we have also eliminated data entry errors and improved accuracy.”
Hamid Sadiq, Chief Information and Digital Officer
60%
Efficiency gains
"Our choice of Microsoft meant we were able to accommodate that increased demand without any heavy engineering redesign.”
Alex Fiddes, Head of Digital Operations
20%
Boost in customer satisfaction
“Although we have physically moved away from citizens, we have brought them closer to our government.”
Costel Dumitrașcu, Vice Mayor
200,000
Documents digitized
“Microsoft has been our valued ally for many years. We were particularly drawn to Microsoft because of its ability to unify several tools into one platform.”
Mohamed Shareef, the Minister of the State, the Ministry of Environment, Climate Change and Technology
“We realized that in partnership with Microsoft, we could digitize the organization and take ourselves forward into the future by moving more things to the cloud and using automation.”
Torri Martin, Senior Vice President and Chief Information Officer
“We worked with Microsoft to recover from a sophisticated, targeted cyberattack in only three days.”
Linda Karcanaj, Director General
1,118
E-services reinstated in 3 days
“Through Intune, we’ve got the control we need. We know what’s on our devices and whether those apps are up to date. That helps keep us compliant and secure.”
Kyle Edgeworth, Deputy Chief Information Officer
“With the help of Microsoft Unified support, we installed advanced safeguards on tens of thousands of endpoints in a matter of a week or two.”
Will Luker, Chief Information Security Officer of the Department of the Premier and Cabinet at the Government of South Australia
“[Microsoft’s] commitment to cybersecurity and compliance with legal industry standards reassured us that we were making a strategic choice for our long-term digital transformation.”
Blake T. Lunsford, Director of Information Technology
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