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Overview of chat and omnichannel capabilities in Dynamics 365 for Customer Service

Microsoft Dynamics 365
89.5K subscribers
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33K views 5 years ago
In this video, get an overview of omnichannel capabilities for Microsoft Dynamics 365 for Customer Service. Dynamics 365 for Customer Service introduces new channels and rich omnichannel experiences to offer customers personalized support and empower agents to interact seamlessly with customers in real-time. This is through Chat for Dynamics 365, asynchronously with SMS (in public preview), or AI-assisted service with your own bot built on the Microsoft Bot Framework in the new Customer Service omnichannel experience. Learn more: https://dynamics.microsoft.com/en-us/... Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microso …...more
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Overview of chat and omnichannel capabilities in Dynamics 365 for Customer Service
99Likes
33,071Views
2019Jul 1
In this video, get an overview of omnichannel capabilities for Microsoft Dynamics 365 for Customer Service. Dynamics 365 for Customer Service introduces new channels and rich omnichannel experiences to offer customers personalized support and empower agents to interact seamlessly with customers in real-time. This is through Chat for Dynamics 365, asynchronously with SMS (in public preview), or AI-assisted service with your own bot built on the Microsoft Bot Framework in the new Customer Service omnichannel experience. Learn more: https://dynamics.microsoft.com/en-us/... Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dyna... Free trial: https://trials.dynamics.com/Dynamics3... Subscribe to Dynamics 365 YouTube:    / microsoftdynamics365   Dynamics 365 on Facebook:   / msftdynamics365   Dynamics 365 on LinkedIn:   / microsoft-dynamics   Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?l...

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Microsoft Dynamics 365

89.5K subscribers