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Proactive chat in Dynamics 365 Omnichannel for Customer Service

Microsoft Dynamics 365
89.6K subscribers
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4K views 5 years ago
This video provides an overview of how to configure proactive chat in Microsoft Dynamics 365 Omnichannel for Customer Service. Proactive chat enables organizations to engage with users by automatically inviting them to a chat conversation based on the configured rules. Organizations can use end-user data, user journey information, time spent on web page, and more to decide when to best engage with them. Find out more: https://info.microsoft.com/ww-landing... Get started now: https://www.dynamics.microsoft.com/ge... Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dyna... Free trial: https://trials.dynamics.com/Dynamics3... Subscribe to Dynamics 365 YouTube:    / microsoftdynamics365   Dynamics 365 on Facebook:   / msftdynamics365   Dynamics 365 on LinkedIn:   / microsoft-dynamics   Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?l... ...more
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Proactive chat in Dynamics 365 Omnichannel for Customer Service
13Likes
4,043Views
2019Dec 31
This video provides an overview of how to configure proactive chat in Microsoft Dynamics 365 Omnichannel for Customer Service. Proactive chat enables organizations to engage with users by automatically inviting them to a chat conversation based on the configured rules. Organizations can use end-user data, user journey information, time spent on web page, and more to decide when to best engage with them. Find out more: https://info.microsoft.com/ww-landing... Get started now: https://www.dynamics.microsoft.com/ge... Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dyna... Free trial: https://trials.dynamics.com/Dynamics3... Subscribe to Dynamics 365 YouTube:    / microsoftdynamics365   Dynamics 365 on Facebook:   / msftdynamics365   Dynamics 365 on LinkedIn:   / microsoft-dynamics   Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?l...

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Microsoft Dynamics 365

89.6K subscribers