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Skill-based routing in Dynamics 365 Omnichannel for Customer Service

Microsoft Dynamics 365
89.5K subscribers
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5.9K views 5 years ago
This video provides an overview of skill-based routing in Microsoft Dynamics 365 Omnichannel for Customer Service. Skill-based routing enables conversations to be routed to agents based on their skills and proficiencies. This improves the efficiency of automatic work distribution by looking for an agent with the right skills who can handle a conversation and resolve a customer issue most effectively. Find out more: https://info.microsoft.com/ww-landing... Get started now: https://www.dynamics.microsoft.com/ge... Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dyna... Free trial: https://trials.dynamics.com/Dynamics3... Subscribe to Dynamics 365 YouTube:    / microsoftdynamics365   Dynamics 365 on Facebook:   / msftdynamics365   Dynamics 365 on LinkedIn:   / microsoft-dynamics   Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?l... ...more
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Skill-based routing in Dynamics 365 Omnichannel for Customer Service
22Likes
5,912Views
2020Jan 6
This video provides an overview of skill-based routing in Microsoft Dynamics 365 Omnichannel for Customer Service. Skill-based routing enables conversations to be routed to agents based on their skills and proficiencies. This improves the efficiency of automatic work distribution by looking for an agent with the right skills who can handle a conversation and resolve a customer issue most effectively. Find out more: https://info.microsoft.com/ww-landing... Get started now: https://www.dynamics.microsoft.com/ge... Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ The opportunities don’t stop there! We urge our community to continue learning through the following resources: Content Library: https://explore.dynamics.com/h/ Dynamics 365 Blog: https://cloudblogs.microsoft.com/dyna... Free trial: https://trials.dynamics.com/Dynamics3... Subscribe to Dynamics 365 YouTube:    / microsoftdynamics365   Dynamics 365 on Facebook:   / msftdynamics365   Dynamics 365 on LinkedIn:   / microsoft-dynamics   Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?l...

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Microsoft Dynamics 365

89.5K subscribers