Products and Capabilities

Every customer has a unique source environment. To ensure a successful onboarding experience, it’s vital for customer expectations to be explained before we begin.

Based on each customer's current setup, a FastTrack Specialist works to create a remediation plan that brings the customer source environment up to the minimum requirements for successful onboarding. All supported Microsoft 365 products have different requirements. Review the requirements provided for each before beginning deployment.

FastTrack provides deployment guidance for Microsoft 365 products and services through various deployment channels. When a customer submits a request for assistance, that request is reviewed to determine the best method of assistance. These guidelines include:

• Microsoft 365 advanced deployment guides – Tailored guidance and resources for planning and deploying your tenant, apps, and services.
• Partner assistance – Dedicated FastTrack Partners that assist with deployment of Microsoft 365.
• Internal resources – FastTrack Subject Matter Experts (SMEs) and Engineers that assist with deployment of Microsoft 365.

FastTrack Specialists provide remote guidance first for core capabilities (common for all Microsoft Online Services) and then onboarding of each eligible service.

These guidelines include:

• Microsoft Entra
• Microsoft Intune
• Microsoft Defender
• Microsoft Purview
• Microsoft Viva (Employee Experiences)
• Office 365
• Windows and Other Services

FastTrack provides remote guidance for core onboarding, which involves service provisioning, tenant configuration, and identity integration. It also includes steps for providing a foundation for onboarding services like Exchange Online, SharePoint, and Microsoft Teams, including a discussion on security, network connectivity, and compliance.

Onboarding for one or more eligible services can begin once core onboarding is finished.

As part of the FastTrack benefit, we advise connecting to Microsoft 365 cloud services to ensure the highest levels of performance of Microsoft 365. Active Directory forests have the functional forest level set to Windows Server 2003 onward, with the following forest configuration:

• A single Active Directory forest.
• A single Active Directory account forest and resource forest (Exchange, Lync 2013, or Skype for Business) topologies.
• Multiple Active Directory account forests and resource forest (Exchange, Lync 2013, or Skype for Business) topologies.
• Multiple Active Directory account forests with one of the forests being a centralized Active Directory account forest that includes Exchange, Lync 2013, or Skype for Business.
• Multiple Active Directory account forests, each with its own Exchange organization.
• Tasks required for tenant configuration and integration with Microsoft Entra ID, if needed.

• On-site support.
• Project management of the customer’s remediation activities.
• Ongoing management, threat response, and remediation.
• Security information and event management (SIEM) or API integration.
• Troubleshooting issues encountered during engagement (including devices that fail to onboard).
• Ongoing management and threat response.
• Management of break/fix issues related to already deployed services.
• Custom scripting and coding.
• Design, architect, and non-Microsoft document review.
• tenant-to-tenant migration.

Microsoft provides customers with technology and guidance to assist with deploying your Microsoft 365, Microsoft Viva, and security services. We encourage our IT pro customers to start their deployment journey with these offerings.

For all non-IT pro customers, see **Microsoft 365 Setup.

Microsoft-approved Partners can provide support with out-of-scope services, including:

• FastTrack for Azure – Technical Enablement FAQ | Microsoft Azure.
• Break/Fix help.
• Microsoft Unified Overview | Microsoft Unified.

For more information about Us Government assistance, see Office 365 US Government - Service Descriptions | Microsoft Learn.