On the one hand, insurers operate in a world of exacting processes, strict compliance, and regulatory considerations. On the other hand, competitiveness demands greater efficiencies, faster speed to market, and improved customer service. Copilot for Microsoft 365 addresses both dimensions.
It’s clear that generative AI opens new doors to create greater value for customers, the benefits of which are already dramatic across industries. In the unique case of financial services, generative AI also opens opportunities to address global problems that have long challenged almost every segment of society.
Microsoft AI technologies are well-positioned to assist financial institutions in implementing AI in a way that complies with applicable law and regulations, facilitates effective oversight by senior management and the board of directors, addresses supervisory expectations, and protects customers.Â
![[3:38 PM] Jenn Sarfaty (Wipro Designit Services Inc) Executive sitting at desk using laptop in an office with a panoramic view. Including Copilot logo.](https://www.microsoft.com/en-us/industry/blog/wp-content/uploads/2024/02/MicrosoftTeams-image-2-300x169.webp)
We’re announcing the public preview of Microsoft Copilot for Finance, a game-changer for finance professionals and the newest role-based extension of Microsoft Copilot. Microsoft Copilot for Finance is a momentous leap forward, specifically crafted to revolutionize the daily grind of well-known financial processes.
With the recent availability of Microsoft Copilot for Microsoft 365, insurers understand that their employees and customers alike will welcome generative AI into their operations.
Check out some of the latest and most exciting AI-driven cloud solutions in our four-part blog series. All created by partners, they're available to try and buy right now at the Microsoft marketplace.
New capabilities within the 2024 release wave 1 will be available from April 1, 2024, to September 30, 2024. This plan covers features for Microsoft Cloud for Retail, Azure Data Manager for Agriculture, Microsoft Cloud for Financial Services, Microsoft Cloud for Sustainability, Microsoft Cloud for Healthcare, and Microsoft Cloud for Nonprofit.
Helping banks improve productivity through better teamwork, insights, and communications is a key focus area for Microsoft, and something Azure OpenAI Service and our rapidly evolving copilot offerings are well positioned to enable.
As part of our efforts to empower implementers to create reliable, scalable, secure, and cost-efficient solutions, we have introduced Well-Architected for Industry. The framework consists of five pillars of architectural excellence including reliability, cost optimization, operational excellence, performance efficiency, and security.
Most financial services firms are well into their generative AI journeys, although it is still the early days for all of us. In our work with customers, we review these six principles and challenge the business and IT leadership to understand the unique needs of their business, where AI will deliver the most value, and how to make smart early moves in technology investments and early use cases. Â
AI is reinventing customer engagement where every connection adds value to the customer relationship, enriching employee experiences to help people be more creative in their work, and reshaping business processes. Read about how Microsoft partners across industries are accelerating innovation with AI.
Innovative insurers are moving quickly to use the power of generative AI, and in this post, we’d like to share a few of the most important classes of use cases that our insurance customers are excited about today.
Using generative AI to reinvent the contact center is an unparalleled opportunity not just to deepen customer relationships but to unlock new business value. With generative AI and the Microsoft Cloud, financial services businesses can optimize costs, reduce time to value, enhance collaboration, and use data to deliver more impactful business outcomes.
