Troubleshoot problems

We're sorry you're having a problem with Dynamics 365 Customer Engagement (on-premises). Use the following list of troubleshooting topics to quickly find information to solve your issue.

• Frequently asked questions about synchronizing records between Customer Engagement (on-premises) and Outlook

• Troubleshooting and monitoring server-side synchronization

• Best practices and things to know about server-side synchronization

• Monitor email processing errors

• Troubleshooting server-based authentication

• Troubleshooting and things to know about Dynamics 365 for phones and tablets

• Billing support

• Troubleshooting: User needs read-write access to the Dynamics 365 for Customer Engagement apps organization

• Troubleshoot Unified Service Desk

• Troubleshoot problems with data not displaying in a report